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Privacy Policy

Queensland Symphony Orchestra Pty Ltd recognise their right to keep personal information private. This statement discloses information gathering and dissemination practices for all of our activities and is based on the Australian Privacy Commissioner's National Principles for the Fair Handling of Personal Information. If you have comments or questions regarding this privacy statement, please contact us at info@qso.com.au.

Data Collection - Ticket Purchases
In order for you to purchase tickets to any event or performance by Queensland Symphony Orchestra, it is necessary for us to collect your personal details including your name, address and contact phone number. Our ticketing agencies collect this information about you on our behalf in order to deliver your ticket, process your payment, and/or to contact you in the case of cancellation or major disruption of a performance.

Data Collection - Website
Queensland Symphony Orchestra collects and stores the following information about visitors to its web site: the IP address and browser type of the user; the date and time you access our site; and the Internet address of the web site from which you linked directly to our site. This information does not in itself identify individuals and is used only to measure the number of visitors to the different site sections allowing us to monitor the effectiveness, and continually improve content of our site. You are free to browse our site without entering any personal information and therefore remain anonymous during your visit.

Data Collection – Email Newsletter
Queensland Symphony Orchestra manages a free fortnightly email service to provide information about the activities of the Orchestra to interested parties. Queensland Symphony Orchestra collects information from visitors who join the email mailing list on the website, or who provide their email address as part of booking tickets (thereby giving inferred consent to receive this newsletter). Email information stored is used to administer and refine this service and to provide information of interest to members of the list. We may also use the information and ideas you send us to improve or promote the site, but we will not publish your name in association with any information you provide without contacting you and gaining your permission.

Use and Disclosure of Data
We will not sell, loan or give away information collected from any of our activities. No data collected by us or our ticketing agencies will be disclosed to a third party except where it is legally required. We use a double opt-in process for our email newsletter, which means users register to receive the email newsletter and need confirm their registration by email. Users have the opportunity of unsubscribing from our email newsletter. We may contact you from time to time with information that we think would be of interest to you, however you always have the option of requesting that you are not contacted in this way in the future.

Data Security and Quality
We strive to keep all information up-to-date by making regular updates to our database. If you have identified that the information that we hold about you is incorrect, please contact us immediately so we can amend it. We will also endeavour to update this information on ticketing databases maintained by our ticketing agencies, but cannot guarantee any data updating process by external ticketing agencies.

We take all reasonable steps to ensure the security of the personal data we hold from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

Off-Site Links
Queensland Symphony Orchestra is not responsible for the privacy practices or content of any site that is linked to this one. Your activity on those sites is subject to the privacy policies of the organisations who own those sites.

Notification of Changes
This Privacy Policy may change from time to time, particularly as new industry codes are introduced. This statement was last updated in September 2007.

Queensland Symphony Orchestra Website: Copyright and Disclaimer
Unless otherwise stated, all content on this website is copyright Queensland Symphony Orchestra and must not be re-used without prior written permission from Queensland Symphony Orchestra.

Every reasonable effort has been made to ensure that the information presented on this website is correct and up to date, and Queensland Symphony Orchestra reserves all rights to change any information on this website at any time without notice.