Ticketing Services Manager

Queensland Symphony Orchestra is seeking a Ticketing Services Manager to manage subscriptions, single-ticket bookings, optimise Customer Relationship Management system capabilities and lead the Ticketing team to provide an exceptional customer experience to patrons.

We are a collaborative, inclusive, encouraging and highly commercial organisation, with a loyal customer base we want to continue to expand. The Ticketing Services Manager oversees the customer journey through ticketing functions, including managing the orchestra’s box office function.  

About QSO 

Queensland Symphony Orchestra is sought out and admired for the refreshingly real, Queensland touch we bring to Australia’s arts and entertainment sector. Driven by a team of professional, passionate and talented individuals, we work hard both on and off the stage, to create extraordinary experiences that bring people together. Working to consistently deliver quality and value every time, we create unique bonds with our audiences, partners and supporters, building long lasting connections.  

As one of the largest performing arts companies in Queensland and the state’s only professional symphony orchestra, we play a vital role in Queensland’s cultural community. Our community and education programs provide entertaining, inspiring and educational experiences for children, students, and regional and remote communities across Queensland, setting a shining example that the orchestra is truly for everyone. 

About the job

Reporting to the Director - Sales and Marketing we want you to: 

• Lead the Ticketing team, supporting staff training, rostering, development and the overall capability of QSO’s Ticketing Services function.

• Create and manage performance builds in Tessitura and TNEW (online shop)

• Manage subscriptions and single ticket booking process

• Optimise QSO’s CRM capabilities through stakeholder and venue partner relationships, internal training and development and identify new software capabilities

• Update and maintain artistic and marketing information in Tessitura and TNEW

• Regularly attend the Box Office counter and coordinate first-line customer support and responses

You will need

• Well-developed computer literacy skills including experience using Ticketing and/or CRM systems (experience in Tessitura highly desirable)

• Strong professional experience in a ticketing/box office environment

• Courteous, patient, pleasant and helpful manner with customers and with other staff

• Ability and temperament to resolve conflict scenarios with positive outcomes for all parties

• High level of attention to detail

• Collaborative style and encouragement of team member contributions to innovation

• Demonstrated ability to manage team workloads

• Availability to work at some concerts on a rostered basis

• A knowledge and passion for classical music would be an advantage.

The Offer

• The opportunity to directly impact our patron experience and build on the great reputation QSO has created with our loyal customers and supporters.  

• A professional and collaborative team environment, passionate about sharing music with all of Queensland.  

Please apply via the Seek website by COB Monday 14 April 2025. Applications should include: 

• An up to date CV (including contact details for 2 references)
• A cover letter outlining your relevant experience and your interest in the role advertised

Applications received before the closing date may be considered in advance.

QSO is an equal opportunity employer, committed to a workplace that values the diversity of its employees and their backgrounds, and the contribution all people can make to a successful organisation. We encourage applications from Aboriginal and Torres Strait Islander candidates and have a commitment to reconciliation and cultural safety in our workplace. We offer workplace flexibility, complimentary tickets, health and wellbeing programs and an Employee Assistance Program.