Ticket Information
#Concerts at the QSO Studio
If you have purchased tickets to a QSO Studio concert and have elected to collect your tickets from the Box Office, please proceed the QSO Box Office in inside the ABC building. The building entrance to the building is located at the end of Russell Street. This is also the location of the QSO Studio.
In Person
QSO Box Office
Building address: ABC Building
Corner of Grey Street & Russell Street, South Bank
Building entrance: At the end of Russell Street.
Operating Hours:
Monday to Friday, 9am–4.30pm
If your QSO Studio concert/ event is on Saturday or Sunday, the QSO Box Office opens 1 hour before your concert start time.
By Phone
(07) 3833 5044
Operating Hours:
Monday to Friday, 9am–5pm
If your QSO Studio concert/ event is on Saturday or Sunday, the Box Office opens 1 hours before the concert start time.
Our exchange policy stipulates that exchanges must be requested 2 working days prior to the concert. Exchanges requested after this time are not guaranteed.
By Post
QSO Box Office
GPO Box 9994
Brisbane QLD 4001
Tickets purchased less than 10 working days before a concert/event in the QSO Studio will only be available for collection at the QSO Box Office one hour before the performance only. This is due to insufficient time to guarantee ticket delivery via post.
Online
Select the "Buy Tickets" button on the performance listings.
Email info@qso.com.au if you have any questions.
If you have purchased tickets online after 5pm on Friday to a QSO Studio concert/event that is within 48 hours on Saturday or Sunday and now require further assistance, please keep in mind that the QSO Box Office opens 1 hour before your concert start time for in person, phone and email service.
#Concerts at QPAC
If you have purchased tickets to a QSO concert at the Queensland Performing Arts Centre (QPAC) and have elected to collect your tickets from the QPAC Box Office on the day of the concert, please have your confirmation receipt on hand and proceed to the QPAC Box Office on Level M.
In Person
QPAC Box Office
Address: Corner of Melbourne & Grey Streets, South Bank, Level M (across from coat check)
Operating Hours:
Monday to Saturday, 9am–8.30pm (when an evening performance is scheduled in the Lyric Theatre or Concert Hall).
Monday to Saturday, 9am to 6pm (when no evening performances are scheduled in the Lyric Theatre or Concert Hall).
If your QSO concert/event at QPAC is on a Sunday or Public Holiday, the QPAC Box Office opens 2 hours before your concert start time (no earlier than 9am).
By Phone
Call QTIX on 136 246
QTIX is the official ticketing service for QPAC.
Operating Hours:
Monday to Saturday, 9am–8.30pm
Sundays and Public Holidays: The call centre opens 2 hours before a scheduled performance in QPAC theatres (no earlier than 9am). The call centre will close at the commencement of the last performance at QPAC theatres.
Online
Select the "Buy Tickets" button on the performance listings.
Email info@qso.com.au if you have any questions.
#The safest way to buy your tickets
Queensland Symphony Orchestra recommend the best way to protect
your rights as a consumer when purchasing tickets online is to follow the
‘Buy Tickets’ links from this website or directly through the local venue box office.
Any tickets purchased through unauthorised sales channels may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission. Unauthorised sales channels include Viagogo, eBay and Gumtree.
The risk of buying tickets elsewhere online
The recent emergence of reseller channels for event/entertainment tickets online is impacting ticketing agencies and the live performance industry both nationally and internationally.
Many of these sales channels are aggressively competing for event related search engine keywords to entice consumers to their sites for the purchase of tickets, often at highly inflated prices and with little authentication processes to ensure the validity of tickets being sold. There is great risk for ticket buyers as these sites are being utilised by scammers who at times are:
- re-selling the same ticket/seat to several consumers
- making the original purchase with a stolen credit card.
As a consequence, any tickets purchased through unauthorised sales channels may be seized or cancelled without refund or exchange and the bearer of the ticket denied admission.
What next if I have purchased tickets via an unauthorised seller?
- Consider that you may be denied admission to the event and your ticket may have been cancelled by the venue due to one or a combination of the following reasons:
- your ticket appears to have been purchased through an unauthorised sales channel;
- your ticket is suspected to have been resold on multiple occasions to you and others seeking to claim admission with the same ticket;
- your ticket is suspected to have been originally purchased via a stolen credit card or fraudulent behaviour has been detected when the purchase has been processed
- Check the terms and conditions of the sales channel from which you have purchased a ticket for events with Queensland Symphony Orchestra.
- If you have been denied admission, we recommend you lodge a complaint to the sales channel you purchased tickets from directly. If, however you don’t receive a response, and depending on the circumstances related to your ticket purchase, you may also consider contacting:
- the Australian Competition and Consumer Commission (ACCC),
- the Office of Fair Trading; or
- the Police
How can we help your further?
Unfortunately, if your tickets were not purchased by you from qso.com.au or the venue box office directly, our team do not have a record of your purchase transaction to secure these tickets. Where possible Queensland Symphony Orchestra Box Office (or the venue Box Office) can attempt to sell you a new seat but we are not able to resolve issues relating to your ticket purchased via an unauthorised reseller.
Queensland Symphony Orchestra is working with our industry counterparts and the industry body, Live Performance Australia, in addressing relevant updates to the ticketing code of practice as well as implementing processes that educate consumers about the risks involved with purchasing tickets from a reseller or an unauthorised ticketing channel.
Further information including a Safe Tix Guide can be obtained from the Live Performance Australia website: